FAQ & Support
How do I get started / set up my new Reflect Orb?
Where can I access the Reflect User Guide?
Can multiple people use the same Orb?
How do I pair the Orb?
How do I charge the Orb?
How do I turn the Orb on and off?
My Orb won't turn on or won't charge – what should I do?
Who do I contact regarding an unexpected charge or billing inquiry?
Orb seems defective or stopped working properly?
Why is the first pairing process important?
How do I request a return, refund, or replacement for my Orb?
Orb isn't syncing data with the app?
Which phones work with Reflect?
What's the best way to build a steeady practice habbit?
How can I cancel my membership?
When does my membership term begin?
When can I expect to be billed for my membership?
What is included in my membership?
What does each Membership plan include?
What is Reflect?
How does biofeedback work?
What does Reflect measure?
Is there a warranty?
How much does shipping cost?
How can I work with Reflect?
How can I contact Reflect?
How is Reflect different from other biofeedback devices?
How can I download the Reflect App?
What do the lights on the Orb mean?
How do the Orb and App work together?
What is biofeedback?
What is the Reflect App?
Support team
Talk directly to our customer support team.
We do our best to answer everyone within 24 hours, usually much faster: support@meetreflect.com